The AGCO states that those incidents demonstrate a failure to ensure that employees “understood the importance of responsible gambling and were adequately trained to respond appropriately to, and assist, players who may be experiencing harm from gambling.” ![]() In this case, the player lost over $500,000 in under three months. In a statement provided to CTV News, the AGCO said that this is the largest penalty the commission has issued since April 2022, when the province began regulating igaming markets.Īccording to a news release, the alleged violations include failures to intervene when a player was “potentially experiencing gambling harms,” not enforcing the required 24-hour period after the player cancelled their daily deposit limit and continuing to deposit marketing credits – some $35,000 worth - “without active consent.” The Alcohol and Gaming Commission of Ontario (AGCO) has fined PointsBet $150,000 for “failing to meet Ontario’s responsible gambling requirements.” The province’s gaming regulator has issued a steep fine to an online sportsbook over several alleged violations, including failing to “intervene” when a “potentially high risk” player gambled away $500,000 in less than three months.
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